HELP DESK
24/7
Robopac offers their customers 24/7 telephone support service to ensure the best qualified support within an agreed response time, 24 hours a day, 7 days a week, worldwide.
With your previous authorization, Robopac technical specialists will provide real time remote support to the operator working on the machine, in order to detect the nature of the failure as quickly as possible, limiting or, if possible, avoiding on-site interventions.
RConnect
INNOVATION AND CONNECTION AT THE CUSTOMER SERVICE
Rconnect, a technologically advanced monitoring system that combines innovation and connection, allowing complete control of the operation of the machines and a total support to the final customer.
BENEFITS:
- MAX PRODUCTION
- PERFORMANCE OPTIMIZATION & MONITORING
- PREDICTIVE MAINTENANCE
- DOWNTIME REDUCTION
- PLUG & PLAY
virtual remote
diagnostic
Robopac throughout Augmented Reality technologies, remote connections, R-Connect is able to offer remote support through its internal structure of Help Desk technicians. A high quality level of service is a primary objective for Robopac.
AVAILABLE FOR:
- Robopac Systems
- Robopac Packers
- Robopac Palletizers
Other services
Visit the section service & support to discover all the Robopac services
